Anelia Hotel Room 325, Mauritius

I am staying in this hotel June 8-26, 2022
I found the management of the hotel needs to pay attention to the following:... read more />
Reno needed
Baseboard incompletely installed and finished. Looks tacky.
Vanity siding, as with other areas, need a coat of varnish/paint.
Patio door latch was broken and cannot be locked.
Room walls are not tastefully finished.

House Keeping
Drape is dirty and partly off hook (this was later rectified).
Floor is tiled. It is occasionally wet and dry mopped but never vacuumed.
In fact, I do not think house keeping has a vacuum.
I think I am a very clean person, somehow, the floor in the room gets quite dirty. For the ~18 nights I stayed here (2 more nights to go) my room has only been wet mopped once.
I have so far seen in the room 4 cockroaches, a spider, two large ants and numerous small ants.
I do not know the responsibility of cleaning of the corridors falls on whom. They were seldom cleaned. There was a stray cat around and at one point during my stay, cat feces was left on the corridor floor for two days only to be cleaned when I complained to the manager.

General
Staffs are friendly and hard working. Some speak Creole more fluently than English.
Swimming pool water seems clean but does not seem well chlorinated. Pool was was not heated - feels cold to me.
Pool towels are accessible from poolside cabana but it closes early at 4:00 pm. Sunset close to 6:00 pm this time of the year.
American breakfast is adequate. Stated serving time supposedly 7:30 am to 10:00 am but food choice is not adequately stocked until realistically 8:00 am. Provided food is adequate in buffet style. However, it is unpleasant to eat with pesky birds and flies which are not too few in numbers.
This hotel has a large compound and barely adequately lit in the evening. The compound contains several buildings housing the guests. In the evening, during my early days of staying here, I found the hotel compound confusing and I did not find it easy to locate my room in the dim light. I would suggest that directions be painted on the cement pavement with the buildings clearly labelled and lit on the outside wall; eg. (Building) A, B, C..

Rooms are large, well lit, provided with kettle for making tea & coffee with powder milk and sugar. Disposable slippers are provided.
There is one each of hairdryer, TV, safe, ceiling fan and AC installed in the room.
They is a phone in the guest room. However, no pen/pencil (I lost my only pen) or writing pad is provided as is customary in a lot of other hotels.
The rooms are quite and chambermaids usually do not showed up till around 11:00 am. I am fine with that.
Each room has its own patio provided with patio furniture consisting of a table and two chairs - I find those handy especially for drying wet clothes.

Hotel security is adequate. I had to sign a paper to say that the hotel would not be responsible for lost items.

All-in-all I would rate my stay here a C+ or 3.5/5.

  I had visited more than 50 countries like USA,Russia China,etc but my experience in anelia resort is unexpectable it is simply have only in earth with a guide Mr.Talha who... read more is always better then best experience simply can not be explain in words hospitality fooding and everything stand best my rate more then 100%.

  I was at the resort for the 31st December program. There was an open bar and the bartender was either attending to the white people or Mauritians. I'm spite of... read more my repeated requests he kept ignoring me and was not only rude but almost abusive.

When I raised my voice, he started giving me a lesson on manners along me "You have manners?".

The audacity of the fellow was outrightly offensive and it ruined the evening for me and my wife.

Overall a horrible experience.

  Long review alert: Hotel a total let down that spoilt our first time in Mauritius. Our room was tiny but tye room we were given to shower In was larger,... read more lovely and bright and a lot more modern. A bit of TLC is needed. Reception is the most unorganised for any hotel we have ever stayed at. Had to ask for clean sheets not once but twice as they hadn’t been changed for a week, was told they’d sort it but they still hadn’t been changed the next day. Rang to ask us to come to reception to get our departure collection info, when we got down the guy on reception said no you must come on the morning of your departure. Christmas Eve was so disorganised, we weren’t told dinner was being served on the beach and that the time had been altered too. The staff were handing canopies out but with no plan as in the table at the side of us received dine but we didn’t. When I complained they took my room number and said they would speak to the manager but I never heard a thing. Food never catered for the Europeans and I know it’s good to try different cultures but the same things every night? Totally misuse of ‘“All inclusive” only a few cocktails on the menu with beer and soft drinks, no milkshakes allowed or other drinks all had to be paid... Long review alert:
Hotel a total let down that spoilt our first time in Mauritius.
Our room was tiny but tye room we were given to shower In was larger, lovely and bright and a lot more modern.
A bit of TLC is needed.
Reception is the most unorganised for any hotel we have ever stayed at. Had to ask for clean sheets not once but twice as they hadn’t been changed for a week, was told they’d sort it but they still hadn’t been changed the next day. Rang to ask us to come to reception to get our departure collection info, when we got down the guy on reception said no you must come on the morning of your departure.
Christmas Eve was so disorganised, we weren’t told dinner was being served on the beach and that the time had been altered too. The staff were handing canopies out but with no plan as in the table at the side of us received dine but we didn’t. When I complained they took my room number and said they would speak to the manager but I never heard a thing.
Food never catered for the Europeans and I know it’s good to try different cultures but the same things every night?
Totally misuse of ‘“All inclusive” only a few cocktails on the menu with beer and soft drinks, no milkshakes allowed or other drinks all had to be paid for no ice cream allowed apart from between 12 and 3 at the burger bar, the service at the burger bar was so slow.
I can’t believe how many staff didn’t speak any English at all.
Many of the staff looked like they didn’t want to be there.
One positive for the hotel was very chilled around the pool, always sun-beds available
Loved Mauritius but didn’t love this hotel More

  The service was beyond excellent, the staff was truly kind to all of us and always willing to assist even when we had a barrier in language but they would... read more try to assist to their best of their ability. The place is very beautiful and the website doesn't show all the beauty within the place meaning that you need come here and experience all this by yourself. Food was excellent 👌, the look in the rooms was elegant and their even put flowers on the bed for me and my man, making the stay very romantic.

I'd like to thank everyone who work at Anelia, from the the reception, kitchen staff, restaurant staff, cleaning staff like everyone. Thank you and see you soon.

  A very beautiful resort for a leisure vacation, it offered various amenities and multiple pools for a fun swim time. The food spread was extravagant with multiple options for veg... read more and non veg. The employees of the resort were very pleasant, polite, friendly and excellent hosts.

  We thoroughly enjoyed the stay. Well maintained resort with friendly staff, good vibes, good food, big/clean swimming pool, access to the beach and more. Thank you for celebrating our 6... read more year old's birthday - will cherish these memories. Will highly recommend staying here.

  I would like to suggest everone specially honeymoon couple to stay at Anelia resort and spa as it would make your holiday very special.
My wife is very much excited... read more to stay there and i am very happy to see her happiness.

  Most amazing stay in Mauritius location of the hotel is
perfect: accessible to all facilities one may required during a vacation;food is amazing a nice variety on indian and... read more local foods.chef will be happy to prepare something according to your taste.rooms are spacious and and offer a nice view.

A big thank to mrs preeti who spoke hindi very well and was very helpful

Check naga,loshni and talha from front desk.

  We are a couple who received a very awesome welcome by Anelia. Right from check in process everything went on well fo us. We were treated so well during our... read more stay.

Room: Our room was totally well maintained and cleaned. Always providing us with our needs in term of housekeeping.
Candle light dinner: We had a great service provided to us during the candle dinner with a warm welcome and the food was extremely amazing with a wonderful starter followed by main course meal. Special thanks to all chef for this amazing food.

We also convey our special thanks to Preethi who ensured our stay was totally great and handled us with great hospitality together with all team members.

Overall service: all staffs were very friendly and always at our service whenever we needed assistance about anything. Amazing.

This is a hotel that I will recommend for everyone.

  Very good and tasty food we have ever experienced. Room service was amazing.
The only bad news is that the water bottle service was late.
Overall it was a very... read more pleasant experience we have had and the hospitality was very very good

  Every thing very good food is awesome location very excellent great hospitality. Staffs were great and we look forward to come back again. Overall it’s a great stay. Thank you... read more very much. See you again.

  I would like to thank Mr Kishan, the GM of Anelia Resort & Spa who addressed to my request of stay overnight in few minutes. He planned a wonderful 2... read more nightstay for us honeymooners with an awesome seafront roomview with his staff. I'm impressed by the work and dedication by Him. It's the first time I have seen a GM walking around, engaging conversation with clients and trying to satisfy the customer's experience to his best.
It's my second visit overthere and I enjoyed Anelia's experience twice.
The GM's team has a professional and friendly staff in the hotel premises, from reception to housekeeping.
Mr Amal, who serves heartily anytime of the day when needed.
Mrs Looshny, you can never miss her at breakfast as she is there smiling and coordinating on site so that everything goes on smoothly.
Chef Dev at the Burger Bar, upon request, made us a delicious burger, tasted like home made type. He is very friendly and dynamic. Did not have to wait for long to have our lunch.
We recommend Anelia Resort & Spa to the fullest. The location is a quiet relaxing one. The beach is not crowded esp if you are looking for a cool place to spend the weekend. The food is amazing, even in full board package and the room is clean and tidy. Big thank you for the experience. More

  Great place to be if you’re looking to bask in the sun all day and enjoy some water activities. The rooms are also quite comfortable and staff is very polite... read more and helpful. Definitely check it out if you’re planning to visit Mauritius.

  Overall very nice experience! A large variety of dishes!
Friendly and welcoming staffs both at reception and bar.
A huge thanks to Mr Rahmaan and Mr Gilbert! Great work!... read more /> The infinity pool is just amazing!
The hotel was very kind to offer us a birthday cake for the occasion of our grandma's birthday!

  Overbooking
look like store rooms converted in rooms - with no view at all except for walls
Prices charged for rooms are very high compared to service being given... read more /> front desk staff very unpolite - no customer care
dog could be seen drinking from piscine water

  Great vacation at Anelia Resort. Starting from the beginning, shallow welcome from the front desk agent. Food quality & variety were beyond my expectation. I am totally satisfied with the... read more level of service quality and I am looking forward to come here again soon.

  My husband and I have just returned from a wonderful holiday here.
The hotel staff are very friendly and helpful, Talha from front desk was exceptionally attentive. ... read more /> The food and drink was delicious and plentiful and the cocktails amazing.
We had a wonderful ground floor sea view room which was clean, modern and very well equipped.
Our only complaint was against ourselves for not booking longer!
The saying “another day in paradise “ really does apply here.

  Recently returned from a week at the hotel .. check in was quick and easy . We were then escorted to our room and everything about the hotel was explained... read more to us .. we had a sea view room .. we had the most amazing view from the balcony .. as I was travelling with a friend I’d requested a twin bedded room , when we arrived at the room the beds were joined together but the staff quickly sorted it for us ..
We enjoyed the food very much , there were a lot of curry which I don’t eat but there was always plenty of alternative foods to eat .. lunch was normally served on the beach .. the grounds were well kept and manicured ..
The beach and cocktails weren’t great , but apart from that we thoroughly enjoyed our stay and would recommend ..
Emmanuel gave excellent customer service , always asked our our day went and he always remembered which drinks we liked with our meals ..
There was some entertainment each evening which generally we enjoyed More

  Great experience with loads of food varieties. Excellent service. Staffs were really helpful caring and professional. Environment is really pleasing. Loved the infinity pool crystal clear. Will love to come... read more again. ️

  It was a really a great experience and the ambience of the hotel was the most beautiful, the staffs were really good. The pool , the seaside view from the... read more window was breathing and the view infinity pool was just..... Amazing

  Beautiful place, on the beach. The food is great. There are many amenities like gym, tennis court, boat house and indoor games (including billiards and table tennis). Everything is well... read more maintained. Prompt service. Highly recommended.

  Excellent resort and staff. The views are great and the staff couldn't be more friendly and helpful. The resort is close (within 1km) of shops that have a variety of... read more stuff to buy.

The menu, although catering mainly to an Indian clientelle was good and usually had non-curry items. There is also a burger bar style eatery on site that is open from 12 to 3 that has a good and tasty alternative.

Overall a wonderful resort for a quite get-away.

  It’s been wonderful here! Such a beautiful property, and the nicest staff. A must-visit in Mauritius. Thank you Anelia for all your hospitality. It’s been a trip we’d remember for... read more a long long time to come.

  Beautiful property well behaved staff food very good infinity pool look amazing and enjoyable.food very tasty and lots of variety room very clean and tidy we really enjoyed our... read more stay and recommend this property

  The hotel is amazing is my third time here, specially Lucie that makes the pizza, I think her sweetness and love makes the fresh pizza be more taste, hotel acomodatício... read more everything, nothing to complaint come everybody and enjoy your time in holy island of mauritius

  Anything to express shall be less.... from the location, room, food and overall service...everything is perfect.
The staff is around but not in your face. They keep a distant eye... read more to see that all is comfortable with you. All operations is smooth run from all levels of management.
Kudos! Keep it up and we hope to return for sure.
Thank you for a memorable holiday!

  Amazing experience. The staff are really polite and helpful. A great and cozy place to spend the weekend between families and friends. Alongside to that the food was hugely appetizing.... read more Thanks to Mrs Preety and Mr Sujit. We will definitely come back again. Highly recommended to everyone looking for a nice holiday

  From start to finish the staff here were exceptional. They all were so helpful and friendly especially Martial one of the waiters. Food was good but the burger bar at... read more lunch time was defo the best for us, the club sandwich was fantastic! We had a private dinner on the beach one night and the food was amazing! There is lots of activities to do if you wish but we just wanted to relax. We had a sea view room which for me was a real bonus and defo worth paying extra for. We had a couples full body massage and facials too at the garden spa on site. The girls were fantastic although I did get burnt with boiling water to the side of my face by a machine they were using to steam my face. Obviously the machine was faulty and to be fair I’m not sure the girls knew the extent of my burn but it did scab up and turn brown ☹️ If I had to look for a complaint it would be that at the bar the French speaking people all got served first even though I had been standing there before them and sometimes for 5/10 mins at a time. I would totally recommend this hotel. More

  Very delightful stay and enjoyed great hospitality right from check in to check out. Well trained and helpful staff at reception, restaurant, housekeeping.
Request to check possibility to reduce... read more plastic waste of bottles with installation of water points and serving sliced butter instead of packed ones.
Mr. Manoj(GM) is very cheerful and full of energy .

Wishing all the best to Anelia Resorts and God Bless them .