Though in all business customer matters, In hospitality sector customer matters the most. This is where Anelia makes the difference. Excellent location, Great beach, well maintained garden – good landscape,... read more variety of plants, activities to engage customers give good marks but the customer care and service score the highest. We have our own business and We keep traveling for pleasure as well for work. Amongst all other stays Anelia is one of the tops. Our Anelia experience starts from the day we checked in on 16th Aug 23. The day was bad for us as Air Mauritius had preponed our flight to 15th without informing us. So, we had to rebook the tickets with Vistara and did not have a good sleep. We carried out some local work of buying sim card, exchanging currency and reached the hotel by 10-10.30 am. And the great experience started. We were welcome, assured that the rooms will be given on priority. The smiling lady, Roshni arranged a welcome drink. Suggested us to roam around for a while till the earlier guests check out. While this was getting delayed, she arranged a complimentary lunch too. Later we realized, Roshni has a very positive approach towards everything. You take a problem to her and she will try some way to solve the same. We always found her smiling. We had a problem charging our laptop, we didn’t have the power adapter. The reception also did... Though in all business customer matters, In hospitality sector customer matters the most. This is where Anelia makes the difference. Excellent location, Great beach, well maintained garden – good landscape, variety of plants, activities to engage customers give good marks but the customer care and service score the highest.
We have our own business and We keep traveling for pleasure as well for work. Amongst all other stays Anelia is one of the tops.
Our Anelia experience starts from the day we checked in on 16th Aug 23. The day was bad for us as Air Mauritius had preponed our flight to 15th without informing us. So, we had to rebook the tickets with Vistara and did not have a good sleep. We carried out some local work of buying sim card, exchanging currency and reached the hotel by 10-10.30 am. And the great experience started.
We were welcome, assured that the rooms will be given on priority. The smiling lady, Roshni arranged a welcome drink. Suggested us to roam around for a while till the earlier guests check out. While this was getting delayed, she arranged a complimentary lunch too. Later we realized, Roshni has a very positive approach towards everything. You take a problem to her and she will try some way to solve the same. We always found her smiling. We had a problem charging our laptop, we didn’t have the power adapter. The reception also did not have the same as it was borrowed by some customers. She somehow managed to get it charged. We used to go out early in the morning and return late, we wanted swimming pool towels, she arranged even after the closing hours. Thanks Roshni Madam – A perfect front desk lady. We were also helped by a girl with prominent bindi, forgot her name. We used to keep our laptop with her every day.
During the lunch, we got introduced to Mr Ajith who comforted us. Something we noticed about Ajith – He was always concerned about customers. He will always have a word with them. Even in hurry- he will suggest them to try some food item. In case of urgency, he will carry and help FnB people arrange the table by himself. He was hands-on man.
We were directed to room 145 as soon as we finished our lunch. Room was neat-clean. Something unusual we noticed. The toiletries were arranged in an artistic manner, placed them to create some design. This was done regularly. Even tea/coffee tray was arranged in perfect manner. We could meet room service people only once, they were courteous, smiling, quick and artistic. Thank you team
We are staying here till 22nd – almost 6 nights and seven days. Normally the menu keeps repeating after a certain number of days. This did not happen, at least till our check out. The menu was planned such way that every community be it Indian, African, European or anyone, they have some dish for them. For veg. They had an equally great menu. Sweet dishes never repeated except fruit salad. Non-veg was prepared in various ways – barbeque, grilled, curry, sauntered, shallow fry . Thanks to menu planner or chef - A very wide choice we had. The people will personally remember our choice, omlette specifications were never repeated after first order. She will remember and prepare without specific order. We preferred Indian Masala tea and very hot (Not warm) This was remembered and tea was always served hot. Thanks Menu planner and chef team.
Last and not the least, Senior members kept visiting and chatting with the customers during night too to get hands-on feedback. This was unbelievable, it showed management commitment to customers
These all-small experiences made our tour wonderful. We want to thank the team, their trainer and senior staff for the same.We wish all the team and management all the best for future.
Warm regards;
Mrudula and Devendra Dewasthal
From India.
More
